SUPPORT SERVICES

Companies using new technologies without reliable support can put themselves in disadvantaged positions. Rapid data growth and increasing user demands are constantly changing the requirements of operational and information technology, forcing companies to quickly respond and adapt or face severe consequences. Companies need a proactive partner with the technical expertise and experience to help them maximize ROI with continuous support for technology solutions.

BMRC Solutions specializes in automated manufacturing and business systems integration related activities mainly serving manufacturing customers with industrial processes. We deliver a wide range of services focused in this industry including turnkey automation systems, management information systems, IIoT, high availability solutions, training, audits and certification programs. This makes us uniquely qualified to provide you a comprehensive 24/7 technical support package catering to your needs through our WeCare technical support program.

support services

We are engineers, not bean-counters. There are no upper limits in the number of issues customers can report regardless of thier subscription tier.

WeCare Premier Support builds on our Continuous Support model, delivering a team of skilled resources who focus on both your business and your automation strategies. To meet a wide variety of customer needs, we offer two configurations for premier support services.

automation services

Premier Support
Fundamental offering for customers that need a basic preventive management solution providing you with a designated Account Manager and offers a subset of the overall Premier services with a consistent focus on successful business outcomes.

Advanced Premier Support
Our most advanced offering for our mission-critical customers. We extend your team with an Account Manager and an Architect to work in tandem with your existing staff to understand your business and automation objectives through a strategic, proactive approach focused on measurable results. Advanced Premier Support provides enhanced service level agreements (SLAs), business planning, environment testing, and quarterly assessments, resulting in a complete automation support solution that improves your overall business efficiency.

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Software Upgrades & Patches

WeCare customers receive all released updates and patches which are tested for their implemented operating systems, software and firmware throughout their subscription period.

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Phone, Email & Web Support

Reach WeCare through the method that suits your organization best. Whether initiaing a support request through phone, email or the web, each case shall be addressed expeditiously.

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Self-Service Support

WeCare customers receive training and access to knowledgebases and articles for the hardware and software implemented on their project throughout their subscription period.

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Customer Portal

WeCare customers instantly access a wealth of information, project documentation, issue tracking and case management through a dedicated customer portal.

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24/7 Critical Support

We understand that when your plant is down, every minute counts. That's why WeCare has skilled experts standing by to help you recover quickly and start operating again.

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Designated Account Manager

WeCare Premier Support customers are assigned an Account Manager, a single point of contact for all your support, implementation planning and maintenance needs.

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Weekly Support Status Review

WeCare Premier Support customers receive weekly status reviews of all issues, prevention and progress updates on any ongoing issues.

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Onsite Support Visits

WeCare Premier Support customers are entitled to periodic site visits which are either scheduled or initiated by the customer.

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Quarterly Support Assessment

WeCare Premier Support customers receive a subscription usage report to ensure they are taking advantage of all their entitlements.

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Remote Asset Monitoring

WeCare Advanced Premier Support customer sites receive a tool that monitors the overall system and reports issues before they occur.

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Hosted Test-lab Environment

We host a replicated virtual environment offsite for WeCare Advanced Premier Support customers to reproduce issues and test changes.

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Onsite Mobilization Guarantee

WeCare Advanced Premier Support customers are guaranteed mobilization within 4 hours for critical onsite issues.


BMRC Solutions specializes in automated manufacturing and business systems integration related activities mainly serving manufacturing customers with industrial processes. We deliver a wide range of services focused in this industry including turnkey automation systems, management information systems, IIoT, high availability solutions, training, audits, and certification programs, as well as WeCare 24/7 technical support.